J Nicole Vaden.

Sandy Springs, GA

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• This was a remote position for more than five years

• Worked directly with the owners of the company providing administrative work as needed

• Restructured client payment tracking system to improve speed and receipt of payments

• Created customer database using Zoho products for better customer and support tracking

• Implemented a system of tags to track current and potential clients

• Managed IT projects and website improvements from conception to implementation using JIRA

• Provided customer service by phone for website users

• Conducted quality assurance on all new design projects and existing websites

• Maintained consistent service levels with a 98% customer satisfaction rating

• Delivered products on time and within budget

• Developed and implemented a system for tracking Loan Officer performance reviews

• Designed efficient processes for tracking and reporting data using Salesforce and Excel

• Validated reporting data using Mortgage Cadence

• Managed sales team to ensure marketing compliance standards were met

• Assisted in the development of the Marketing Response Division

• Conducted outbound/inbound customer service calls, and reporting, and supported various departments

• Coordinated marketing, customer service, and sales efforts for bridal show participation

• Organized and managed staff, staging, and marketing materials for bridal show events

• Oversaw inventory selection and maintenance processes

• Provided guidance and supervision to interns on a rotating basis